Privacy policy

At Watershed Care Services Ltd, we are committed to protecting and respecting your privacy. This policy outlines how we handle your personal data when you visit our website and interact with us online.

Data Controller

Watershed Care Services Ltd, located at 377 -399 Base Point Business Centre, London Road, Camberley, GU15 3HL, United Kingdom, is the data controller responsible for your personal information under this policy.

What Information Do We Collect?

  1. Information You Provide: This includes details you input when filling out forms on our website, such as your name, email address, and telephone number. This information may be used to respond to your inquiries or to provide services you have requested.

  2. Information We Collect About You: Each time you visit our website, we may automatically collect technical information including IP address, browser type, and session data. This information helps us manage and improve our website functionality.

  3. Cookie Usage: Our website uses cookies to distinguish you from other users, enhance your online experience, and analyse our site traffic. For more detailed information on the cookies we use and their purposes, please see our Cookie Policy.

How We Use Your Information

We use the information we collect to:

  • Provide you with information or services you request from us.

  • Enhance the content and functionality of our website.

  • Conduct internal operations, such as troubleshooting and data analysis.

  • Communicate marketing and promotional offers to you, subject to your preferences.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Your consent, which you can withdraw at any time.

  • The necessity to fulfill a contract with you.

  • Our legitimate interests in operating our business, where these interests do not override your rights.

Data Sharing and Disclosure

Your personal data may be shared with selected third parties including:

  • Business partners and service providers for the performance of any contract we enter into with them or you.

  • Legal and regulatory authorities, when required by law or to protect our rights.

Data Security

We implement robust security measures to ensure the protection of your personal data. However, no internet-based site can be 100% secure and we cannot guarantee the security of your personal data transmitted to our site.

Your Rights

Under the UK GDPR, you have rights including:

  • Access to your personal data.

  • Correction of inaccurate data.

  • Deletion of your data ("right to be forgotten").

  • Restriction of processing and data portability.

  • To exercise any of these rights, please contact us using the details provided below.

Changes to Our Privacy Policy

This policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on our website to notify you of any significant changes.

Contact Us

If you have any questions, concerns, or complaints about our Privacy and Cookies Policy or our data handling practices, you can:

Email us at admin@watershedcare.co.uk.

Call us at +44 (0) 1276 409998

Reach us via our Contact Page.